IMPORTANT SHIPPING INFORMATION: 

MONDAY-FRIDAY - FREE NEXT DAY DELIVERY ONLY APPLIES TO ORDERS RECEIVED BEFORE 12:00PM. ALL ORDERS RECEIVED AFTER 12:00PM WILL BE DISPATCHED THE FOLLOWING WORKING DAY.

ORDERS RECEIVED ON FRIDAY AFTER 12:00PM WILL BE DISPATCHED THE FOLLOWING MONDAY. 

THE WEEKEND - ORDERS RECEIVED OVER THE WEEKEND WILL BE SENT THE FOLLOWING MONDAY.  

ALL ORDERS ARE SHIPPED WITH THE ROYAL MAIL VIA SPECIAL DELIVERY - YOUR SIGNATURE IS REQUIRED ON DELIVERY.

IF YOU ARE NOT ABLE TO SIGN PLEASE NOTIFY US WHEN MAKING YOUR ORDER. 

Please note:

Whilst all parcels are shipped next day delivery, they are not guaranteed as is standard with all UK couriers. We pack all items for a minimum 48 hr delivery expecting it to be received within 24 hour. If you need a guaranteed next day service please indicate when ordering. 

INTERNATIONAL DELIVERY 

We ship internationally via UPS. We only offer a next-day service for £19.99.

PACKAGING

The caviar is placed in thermal retentive polystyrene boxes usually with cardboard outer and reusable gel packs. This ensures the correct temperature is maintained prior to delivery and allows for a delay with shipping. It is common for the gel packs to have partially or fully defrosted, they are only ever frozen to -2 degrees to ensure the caviar is fresh and not frozen, so some defrosting is to be expected.

If your product is delayed for more than 48 hours after shipping please contact us.